Update your graphics driver from the video card's manufacturer, not Windows update.

In route home, so a bit limited. I will try to send you the fixed file tonight.

But in a text editor, such as Notepad, but with enhanced features, such as notepad++, when you open the SRT file, and show view special characters, you will see the carriage return/line feed, and that there is an extra one right before the caption numbered 5. Just delete, save, and you're good to go.

Green & Pink video https://forums.adobe.com/thread/2466011

I cannot find a solution to my problem. Upon searching the Forums, ADOBE recommended to CALL.

Whats the number?

how can I submit the bug report, Mo?

I've never done it yet

For the videos, I'm sorry but they are confidential and I cannot send any of them to you or make it available on Internet.

So I'm at a dead end as everyone else it's a real shame no one has ever made it.

I mean, I see posts like this from probably 2014 :/

however Mo, I know it's nothing on you so don't take me wrong, I'm just super annoyed with Adobe ME CC this time.

Please just let me know how I can submit it and I will, if you can't do it for me.

thanks

More information on green and/or pink or purple decode issues with Intel GPU drivers: https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html

you might have vlc's sound gain too high and its distorting. I've had good luck with mpc-hc audio and can even tweak the equalizer with the free ac3 filter plugin from vigovsky.

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

I gave it my vote as well. It could be a really useful feature that i would use a lot since i organize all media in different folder on the HDD and then use the Import Folder feature in the Import dialog. Add more media to the folder > Update the bin=the added media gets imported.

Premiere CC 2019  constantly crashing while working on a timeline.   Here is the error note: 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

<time year="2018" month="11" day="27" hour="11" minute="39" second="51" timeoffset="-300" timezone="Eastern Standard Time"/>

<user guid="8400a857-2d36-4076-8256-1c45ef5f5e64"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32705" machine="Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3606 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000000FBE7285">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000000000FBE7285" symbolname="dvaaccelerate::utility::WindowKaiser"/>

<stackStatement index="1" address="0x000000006BB77080" symbolname="unknown"/>

<stackStatement index="2" address="0x000000000F7FE681" symbolname="unknown"/>

<stackStatement index="3" address="0x000000000F5A9768" symbolname="unknown"/>

<stackStatement index="4" address="0x000000000F5A9E2E" symbolname="unknown"/>

<stackStatement index="5" address="0x0000000014950119" symbolname="dvaaudiofilters::utility::MemoryStream::Write"/>

<stackStatement index="6" address="0x000000001482995F" symbolname="dvaaudiofilters::AccusonusBaseFilter::Process"/>

<stackStatement index="7" address="0x000000000CDBD06A" symbolname="dvaaudiofilterhost::AudioFilter::ProcessWithMapping"/>

<stackStatement index="8" address="0x0000000010D6335C" symbolname="ML::IsDeprecated"/>

<stackStatement index="9" address="0x000000000EB28BEC" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="10" address="0x000000000EB47DE8" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="11" address="0x000000000EB48BD6" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="12" address="0x000000000EB0040A" symbolname="AR::AudioMatrixToString"/>

<stackStatement index="13" address="0x000000000EB1DCB6" symbolname="AR::AudioRendererFactory::CreateTimeAlteredAudioClipTrackItemRenderer"/>

<stackStatement index="14" address="0x0000000001919CC3" symbolname="ML::LandmarkExtractor::Process"/>

<stackStatement index="15" address="0x00000000011E98F5" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>

<stackStatement index="16" address="0x00000000011FE62C" symbolname="dvacore::threads::GetProcessIDsForName"/>

<stackStatement index="17" address="0x00007FFC5B3AF405" symbolname="A_SHAUpdate"/>

<stackStatement index="18" address="0x00007FFC5B38FA50" symbolname="RtlReleaseSRWLockExclusive"/>

<stackStatement index="19" address="0x00007FFC58AE3034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="20" address="0x00007FFC5B3E1471" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000008010"/>

<register name="RBX" value="0x0000000000008010"/>

<register name="RCX" value="0x0000000000000A82"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x000000006D1E3000"/>

<register name="RDI" value="0x0000000096F76C40"/>

<register name="RSP" value="0x00000000B6F9F0B0"/>

<register name="RBP" value="0x0000000096F74040"/>

<register name="RIP" value="0x000000000FBE7285"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

 

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I've tried your approach, but it did not work for me.

However, I'm on a Mac, and I lose sound right after a cut in the timeline: the section to the left of the cut still plays audio, but the section on the right of the cut is completely silent. If I undo the cut, the audio plays in the section that became silent after the cut.

Anyone encountered that problem? I'm stuck on multi-cam edits, and the deadline is close, and I have less then 10 minutes of footage to go through to be done...

Any quick help will be appreciated greatly!

I'm having the same problem, but my Premiere is updated. I'm unable to drag motion graphics templates from the essential graphics panel to my timeline. And it isn't just the templates I've installed - I can't drag any onto the timeline from the panel. I can still drag video and audio clips onto the timeline but can't add motion graphics. Any help would be appreciated. Thanks!

What the best playback software and what about the best software to create excellent DVDs using an exported file from Premier Pro CC?

The audio for video is always 16-bit, 48000 Hz and deviating from that do very often cause problems such as bad audio. On your screen shot i can see that your timeline is set to 44100 Hz and that may indicate that your source medias audio is 44100 Hz instead of the preferred 48000 Hz.

Do always make sure that your source audio is 16-bit, 48000 Hz and your problem will probably go away. The software to create DVD´s just use the file you give to them, so if you give them muffled audio that very audio will be on the disc. No authoring software will help you.

Point is, Premiere Pro is not the best tool to convert audio sample rate with as you hear. Use any audio application to convert the audio from 44100 to 48000 and use .wav and avoid .mp3.

Hello, I have a spot in my video where a student walked in front of the camera. The professor I'm working with wants me to completely cut the section out of the video where the student walks through the scene in front of the camera. I'm open to any suggestions as to how I could fill this spot of film. I was trying to put in a quick dip to white or dip to black in between the blank spot, but it seems to last too long. There's a section of audio inbetween the cut video that needs to keep playing. Looking for suggestions, video provided of what's going on below.

Hi Caroline,

This issue is still not fixed.

I have tried both the solutions you suggested and it comes up with the same error report.

This will have been going on for a month this week. I am seriously considering taking my business elsewhere unless there is a solution because I cannot afford to continue to pay for something that does not function, which will be a great shame because I have been the biggest fan of the creative cloud for a few years now.

Please let me know who I can speak to either about a solution or cancelling my payment.

Leah

I started a project yesterday with a fair bit of ingested UHD mp4 files, left it "cooking" while I was getting ready to leave shop for the night. A couple of the thumbs it had created in the bin were upside down, but I didn't stick around to see if that was the final look for them or just initial, it hadn't finished making thumb-views for half of them when I left.

So ... I'll see in a couple hours when I get there if they're still upside down.

Neil

I'm having significant problems with rendering in Premiere 2019 with Mojave operating system.

I'm using at Mac Pro2012 (5,1)

Processor 3.2 ghz quald core intel xeon

24 GB memory

NVIDIA GeForce GTX 680 2048 Mb graphics card

A simple 2 minute video is taking close to an hour to render and that's with little major effects being used.

Any suggestions? Any idea if updates to resolve this issue are coming?

Hoping for the best ... though it's long been noted that the D700's of that era machine, even more so in the twin-D700 arrangement, could overheat a bit and begin to perform with artifacts & grunge. You might want to add additional fans for that computer or blowing into the case.

Neil

Is 2018 having any issue for you? One of the useful options of the CC series is the ability to run multiple major versions simultaneously on a machine. I've got ... 2015.2 ... 2017.4 ... the last 2018 ... and the current 2019 version installed. You can check the build numbers to see what's an update (within a version) and what's an upgrade (new version). 2014.2 is the 9.x builds, 2017 the 11.x builds, 2018 is 12.x, and 2019 is 13.x.

If running in 2018 works, you can keep running until they get the fix out for this. I tend to keep projects in their original version myself.

Neil

Hi,

No matter how I setup Sync Settings, or replace folders, or whatever - every single time I upgrade I lose the following:

• Keyboard Shortcuts

• My folder of customized effects

Can anyone point me to a solid step by step guide on how to avoid this?

Sync Settings are all checked off in Preferences / Sync Settings. I upload the settings before updating. I download the settings after - nothing...

thx for any suggestions!