Quantcast
Channel: Adobe Community: Message List - Premiere Pro
Viewing all 208900 articles
Browse latest View live
↧

Re: loading importerquicktime.prm - crush

November 15, 2018, 10:08 pm
$
0
0

Hi Will,

  • How has this thread existed on the adobe website for 20+ days without anyone from Adobe commenting?
  • Get it together Adobe, this is ridiculous.

Very sorry for the frustration. Unfortunately, we cannot respond to every post here, and I apologize for that. We in community support try our best, but this is largely a user to user style forum. If you want a guaranteed response from Adobe support, with a corresponding case number, please contact us any time here: Contact Customer Care.

 

I'm very, very sorry if you were not aware of this option.

 

Creating a new user account on Windows 10 worked, I created it and started Premiere CC2019 and it worked right away. So it's a user account issue with files that are getting installed in user accounts. This is beyond ridiculous....

 

Thank you so much for sharing your workaround. In any case, when you have to solve this issue by creating a new account, that's quite annoying. These issues are kind of rare, but recently I've seen it related to installations of AVG antivirus. Is it installed? If so, my advice is to uninstall it, as it is known to cause problems with importerquicktime.prm.

 

If you do not have this antivirus software, check the antivirus software you do have installed for potential issues.

 

If this still does not solve your problem, another user had success using this method:

Re: Freezes at "Loading ImporterQuickTime.prm" and displays error message. How do I fix it?

 

Finally, contact support if you need additional assistance and get a case number filed with our video queue.

 

Thanks,

Kevin

↧
Search

crash while loading importerquicktime.prm (WIN 10)

October 19, 2018, 12:53 am
$
0
0

Brand new OS Win 10 Pro - specially for CC 2019. During the work on one project I get BSOD BAD_POOL_CALLER. - after restart  I can't run Pr. They crushing at loading importerquicktime.prm.

 

Tried:

-reinstal Pr

-Adobe CC cleaner

-restore system

 

WORKAROUND: I read some tips:

  1. create new OS user
  2. log in on new OS account
  3. works!

 

But how do I repair that bug?

↧
↧

Re: loading importerquicktime.prm - crush

November 12, 2018, 10:07 pm
$
0
0

This is unbelievably frustrating... I'm having the same issue with CC2019..... It was working perfect in my 3 minute client project, then it crashed during an export, when I tried to start it up again, it stalls on importerquicktime.prm then crashes.

 

How has this thread existed on the adobe website for 20+ days without anyone from Adobe commenting?

 

I'm so sick and tired of Premiere not working the way it should. I literally can't finish my client's project. Why am I paying for Premiere Pro again??

 

I've deleted plugins, updated graphics driver, uninstalled quicktime, installed Nvidia Cuda 10, deleted temp files in users appdata, restarted the computer several dozen times.. HOW IS THIS A THING!!! My Premiere Pro worked fine yesterday, nothing has changed, but now it won't even start up. Stop releasing products that don't work. Stop releasing brand new versions, just do small simple 'updates' to existing versions.. Every new release ends up having flashy new features, but is unstable. Like I said, I can't complete my project for a paying customer with expensive professional software that I pay Adobe each month for.


Clearly, I'm annoyed because earlier today I submitted a bug write up for other issues in Premiere Pro that I've been experiencing with CC2019, but now I can't even open it anymore. I can't roll back to an older version because the client project won't open any more.

 

Get it together Adobe, this is ridiculous.

 

I'm going to try creating a new user in Windows 10 and see what happens..

 

UPDATE: Creating a new user account on Windows 10 worked, I created it and started Premiere CC2019 and it worked right away. So it's a user account issue with files that are getting installed in user accounts.

 

This is beyond ridiculous....

↧

Re: 2019 System requirements - MacPro obsolescence?

November 15, 2018, 10:26 pm
$
0
0

I will try and get a response for you, Dominic. Thanks for your comments.

 

Regards,
Kevin

↧

Re: loading importerquicktime.prm - crush

November 15, 2018, 10:34 pm
$
0
0

Thanks for the reply Kevin, yes it's been frustrating, I've spent way too many hours troubleshooting problems with Premiere.

 

Another user spent 5 hours total with Adobe customer support regarding this issue, and at the end, Adobe said it was Microsoft's fault since they couldn't figure it out, so in any case, the problem still exists. It can't be Microsoft's fault because cc2018 works, and every cc2019 program except Premiere works. So, I'm not really looking to spend a few hours to get my system checked out for them to blame Microsoft and me to still have the problem. The 2nd user will have to do for now. It would be better for Adobe to acknowledge this as an issue and work with microsoft to fix it, if it is indeed Microsoft's fault, then provide a non-intrusive update that only addresses the issue and doesn't cause any other conflicts.

 

Anyway, thanks for the support link, I'll keep it in mind.

 

I do not have AVG installed. I have tried changing settings with Windows Defender, but didn't get any results, unfortunately.

 

I'm rendering out a project right now on my 2nd user account, so once done, I'll try the potential fix from the link you shared on my admin account and see what happens.

 

Will

↧
↧

Re: Loss of media in and out times when importing footage from RAW.

November 15, 2018, 10:46 pm
$
0
0

Hey Kevin:

Thanks for responding... even a month later...

Of course we tried downloading the footage through our hard drive and many another configuration.

Meanwhile, as NOTHING worked, we created transcodes for the footage in question in Catalyst Browse, which allowed us to move forward with our edit.

In short, there is yet another glitch in PP2019, which by the way I've sent numerous crash reports for. Each instance has been sent as in each instance nothing special was going on: simple cuts and then sudden crashes. But I'm sure you've heard about those before.

Looking forward to getting a bug-free and fully 'fixed' PP 2019 version very very soon.

Thanks,

Debbie

↧

Re: Premiere Pro CC 2019 still not working with apple P3 Displays (MacBook Pro 2016)

November 15, 2018, 10:56 pm
$
0
0

No, Adobe really screwed the pooch this time!  I'm losing valuable time and their tech support seems totally indifferent to the problem.

No Video no audio, just massive errors!

↧

Re: PP crashing on PC when I Clt - save?

November 15, 2018, 11:01 pm
$
0
0

Hi Philipmcgouran,

 

Sorry for the crash issue. Is there any error message after the crash? If yes, share a screenshot with us.

What are the location of the Project file and the destination of the export? Is it on Server? If yes, try saving them to a local drive and see if the issue persists.

Are you logged in as an Administrator?

 

Thanks,

Vidya

↧
Search

Re: Nest sequence in premiere cc2019 does not include audio.

November 15, 2018, 11:25 pm
$
0
0

Kevin-Monahan I guess this bug is still not fixed

when you select only 1 audio track with the video, it nests normally,

but the issue occurs when multiple audio tacks are selected, they actually go to the nested sequence,

but remain as separate audio tracks on the original timeline from where they were nested and don't

get merged into one track like the video tracks nested.

 

I'm testing on a Windows 7 service pack 1 machine

 

Mutandina Please address here or vote to already posted bugs :

https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fadobe-video.uservoice.com%2F forums%2F911233-premiere-pro

↧
↧

Re: Nest sequence in premiere cc2019 does not include audio.

November 15, 2018, 11:28 pm
$
0
0

Meanwhile, you can go for a workaround and create a subsequence, then drop it on your timeline in place of all

the tracks you wanted to nest...

↧

Re: loading importerquicktime.prm - crush

November 15, 2018, 11:34 pm
$
0
0

For me, an Adobe consultant on a remote desktop session said it was a problem with file rights and recommended reinstalling the system.

 

Thank you so much for such helpful advice ...

↧

Premiere Pro CC 2019 Causing BSOD, unable to initialize, stuck at "Initializing importerquicktime.prm"

November 15, 2018, 11:40 pm
$
0
0

Last thing I remember doing was editing a legacy title on my 1080p timeline. Program crashed and my PC went BSOD. PC did not restart on its own while in BSOD. Was not able to record error message. After boot-up, i'm unable to open several Adobe applications including Adobe Photoshop, Audition. All stuck at Startup. At first the initialization stopped at FilmConvertPro2.1.aex so I uninstalled my plugin. Then the same thing happened but at importerquicktime.prm.

↧

Re: H.264 looks darker on Youtube/Chrome/Win 7

November 15, 2018, 11:44 pm
$
0
0

Thank you Chris! Finally someone who knows what he is talking about

 

Now here is the question: How do I have to export my videos so that this white point adjustment does not occur? Obviously, our competitors are able to upload videos so that #ffffff comes out as #fffffff. So there must be a way.

↧
↧

Re: Is there any way to keyframe an AE mogrt in Premiere?

November 15, 2018, 11:51 pm
$
0
0

Hello all, thanks for the comments.

 

R Neil Haugen  and carolinesears I've submitted a feature request here: Add the ability to keyframe an imported After Effects MOGRT – Adobe video & audio apps - any votes much appreciated!

 

Kevin-Monahan - Thanks for the tip.  But I don't believe I can hard code animations in Premiere can I?  Do you think it's possible to create a MOGRT in Premiere with the right controls, and edit in AE to add in any code, so that it can still be keyframed in Premiere?

 

Cheers.

↧

comment séléctionner la résolution de lecture à moins d'un demi ?

November 16, 2018, 12:20 am
$
0
0

bonjour !

j'ai un problème depuis que j'aimerais éditer des vidéos plus volumineuse (UHD 3840x2160) mon programme n'affiche plus correctement et je n'arrive pas à séléctionner une résolution de lecture en dessous d'un demi.

comment faire? devrai-je diminuer la qualité de mes vidéos avant de les introduire dans premiere pro? ou existe-t-il une solution?

merci de m'aider!!!

belle journée à vous!

gaetan

↧
Search

Re: comment séléctionner la résolution de lecture à moins d'un demi ?

November 16, 2018, 12:57 am
$
0
0

Hi gaetan breton,

 

You can change the playback resolution of both source and program monitor.

It is recommended to use proxy workflow for better performance. Please check this article: Work offline using proxy media |

 

Thanks,

Vidya

↧

Premiere Pro 2019 doesn't open

November 16, 2018, 12:57 am
$
0
0

I got a generic error (Premiere Pro experienced a serious error and has to close) while editing in Premiere Pro CC 2019 yesterday.

 

Since then I am unable to open Premiere Pro. I opens but just hang on the page where it is supposed to link the footage and other data.

I have tried to restart the Mac. I have reinstalled Premiere Pro with no effect.

 

Please help.

 

 

Jacques

↧
↧

Re: Premiere Pro CC 2019 Causing BSOD, unable to initialize, stuck at "Initializing importerquicktime.prm"

November 16, 2018, 1:02 am
$
0
0

Hi stephaniec71976148,

 

Sorry for the launch issue. What are the system specs(OS, RAM, GPU, CPU)? Have you updated the GPU drivers?

Are you logged in as an Administrator? Try running the app as an Admin using the steps in this article: Run an Adobe program as administrator | Windows 7, Vista

Have you tried clean uninstall and reinstall of the apps?

 

Thanks,

Vidya

↧

Re: Crashing upon clicking import?

November 16, 2018, 1:05 am
↧

Re: Premiere Pro CC 2019 won't display/play audio from timeline source file

November 16, 2018, 1:12 am
↧
Viewing all 208900 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>