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Re: Premiere Pro CC giving "unable to create image buffer" error and crashing after installing a GeForce GTX 1070 video card.

September 18, 2016, 12:10 am
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When you uninstalled, did you do so with the OS uninstaller, or did you use the Adobe CC Cleaner tool? There are some files that can be problematic that are NOT in the "program files" location and normally not removed by the OS uninstall. I'd recommend downloading the Adobe CC Cleaner tool,  and using it to do BOTH the uninstall and cleanup, even though the instructions suggest running this AFTER using the OS to uninstall.

 

From good personal experience (for three different issues), using the Cleaner tool to to both tasks just ... worked. Using the OS to do the uninstall didn't before using the Cleaner tool didn't do anything for me.
Try this first ... and of course, reboot after doing the cleanup. THEN sign back into your CC account, and download fresh copies. Again.
Neil
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Re: Adobe Clip

September 18, 2016, 12:12 am
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Have you been through the info on the various Adobe sites, especially for Clip, on how to work with it and PrPro?

 

Neil

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Re: How/What to output for Audio Editor? I'm on a PC and confused.

September 18, 2016, 12:30 am
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i think neil is on the right track with dnxhd/r or cineform. the sound person asked for "any codec that expresses every frame" (frame accurate to source video), probably to be able to align audio accurately down to a single frame. just like a video editor would want frame accurate proxies, to make accurate cuts and avoid surprises when switching to the source media. they might also be viewing the video on a large screen and don't want to look at a low quality or half rez video while they work. you could export multiple versions, like dnxhd/r and cineform at full and half rez or different quality settings, and then the audio person can pick what they want. it sounds like the main thing the sound person doesn't want are codecs like h264/mp4, which are not frame accurate and add extra cpu workload to the daw computer with h264 decoding.

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Re: Premiere Pro 2015.3 problems after updating from 2015.2

September 18, 2016, 12:35 am
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Error Compiling Movie: "Export Error" HELP PLEASE

September 18, 2016, 12:50 am
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Hello Everyone,

 

I need your HELP badly.  I am trying to deliver a ProRes HQ copy of my feature film to my distributors, who have requested a ProRes HQ copy of our film that is 71 Minutes long.  The film is color corrected using Red Giant Looks, and we are also using Dynamic Link for some scenes we cleaned up in After Effects.  Here are the details with my System:

 

Screen Shot 2016-09-18 at 3.36.22 AM.png

The source files are 4K PRORES 4444, but we're trying to make 1080p ProRes HQ masters for our film, and also encode a 4K HVEC. 265 file on our systems, which I believe, by a hair, we could do.  We have been trying to export our film (71 minutes long) and trying to get it onto a quicktime file and we have tried a number of workarounds to try and get the film out onto prores (i.e. reinstalled the program, tried to make a DNxHD file, saved file onto another hard drive, shrunk timeline down to 1080p, etc.)and we have had the following error message pop up as we have been going through the process:

Screen Shot 2016-09-18 at 12.20.18 AM.pngScreen Shot 2016-09-18 at 12.20.44 AM.png

Screen Shot 2016-09-18 at 12.21.20 AM.pngScreen Shot 2016-09-18 at 12.21.41 AM.pngScreen Shot 2016-09-18 at 12.21.51 AM.pngScreen Shot 2016-09-18 at 12.22.03 AM.png

 

Is their anything that can be done, because I truly believe in your products and they are amazing.  PLEASE HELP.

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error message "cannot find image file: $lib/Textures/Fields.png

September 18, 2016, 1:30 am
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hi, i'm working on a PC with windows 7, Premiere cc 2015.4

today i installed red giant universe. some its features didn't work and gave me an error that it cannot find al sorts of different image files.

now i'm not trying to use any od red giant's plugins and i still get the above message.

anyone has an idea how to solve it?

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Re: importing P2 clips ?

September 18, 2016, 1:47 am
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Yes thanks, the problem occurs when I drag a folder of P2 clips, so a camera card of clips, into the timeline from a project folder, that is when the order changes, the chronological order of clips is correct in my project file folder ?

 

I need to set up the time line with a chronological preference/setting rather than a numerical. The majority of p2 clips are in the correct order when dragged onto the timeline, it's just the clips that have a numerical digit after the shot number and not a letter which are out and then go to the end of the time line. As you will know the P2 cameras generate a unique code for each shot, in most cases there is the shot number so 0001 followed by letter code, but aprox 10% of the time it  generates a numerical digit for some reason and not a letter which then puts the order out when I drag a folder into the time line. There must be a simple solution to set the time line to chronological priority.. ?  

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Re: Weird screen tearing issue..

September 18, 2016, 2:00 am
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Problem Importing Vectors into PP CC 2015.4

September 18, 2016, 2:12 am
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I'm trying to import .ai and .eps files that i generated in Illustrator CC 2015.3, but I'm getting an error:  unsupported or damaged file.

 

No matter what I try, i can't seem to get anything in. 

 

My workaround is to import them as vector smart objects in photoshop, then import the PSD.  It works, but the extra steps are really annoying.

 

What am I missing?

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Flickering lines on JPEG Image Sequence in Timeline

September 18, 2016, 2:24 am
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Hi guys,

 

I've been struggling with JPEG 5760 x 3840 sequences in my 1920 x 1080 timeline. When I drag an imported image sequence into the timeline, it creates a complete flicker of lines and discolouration on the clip. It doesn't seem to appear when reviewing the clip in the browser. I've tried to assemble it in AE and export it as h.264, AVI, with its native dimensions, but once imported into Premiere it does the same thing. I'm not sure if this is an interlaced / frame rate issue, but it happens with other 4000 x 3000, 25fps video footage as well, shot with the DJI Osmo.

 

Sequence settings - 1920 x 1080, 25p 

 

Any help would be appreciated!

 

image3.JPG

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Re: Conflicted Copies – only editing on one computer

September 18, 2016, 2:51 am
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I'm getting this issue too. My set up is a single workstation, no networked drives or anything like that. I have separate media and scratch disks, but I create and save my project files in the Creative Cloud folder on my main SSD. The idea being, of course, that it will serve as an automated backup, so I don't have 'Save Backup Project to Creative Cloud' activated.

 

It didn't used to happen, but now it's a regular thing, every project. After an editing session of a few hours I can have 8 or 10 'Conflicted Copy' projects alongside the original. It's not a MASSIVE inconvenience to delete them, but you do have to be careful of which one is the most up-to-date, so the potential is there for accidentally deleting the most recent work, which isn't good.

 

I, too, don't like the solution of 'don't use this method', as it seems to me to be the best and most failsafe way to use projects files and the cloud, if it were to work as it should.

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Adobe Premiere Using 99% of Memory and Freezing Computer

September 18, 2016, 4:18 pm
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Hey all,

I've encountered a problem with Adobe Premiere using up almost all of my computers active memory. I've been using Premiere fine for about two months and was in the middle of editing a short five minute video. Usually when I'm editing, in task manager it says I'm using about 4k MB of memory. Now all of the sudden opening this project I'm using 12k MB of memory. The project lags, stops responding and freezes my computer. I have no idea what has caused this. I have an ASUS gaming laptop that is more than capable of handling this software and it was working flawlessly. Something to note is that this all happened last Friday, after I updated Premiere. Any help figuring this out would really be appreciated!

 

Processor2.6 GHz Core i7 6700HQ
RAM16 GB DDR4-SDRAM
Memory Speed2133 MHz
Hard Drive1 TB HDD + NVMe
Graphics CoprocessorNVIDIA GTX970M 3GB GDDR5
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Re: High Pitch Whine on all Channel 1 Audio - Not There on Source Media or Export

September 18, 2016, 4:34 pm
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It seems we are not getting any response about this. I just imported files and the source files a re fine - no whine. Yet, upon import the whine is there. Where is PP on this? We need customer support.

Yes I tried to render and replace and that does not solve the problem.

 

What is going on?

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Re: Premiere 2015.4 (aka 2015.3 10.4) Known Issues

September 18, 2016, 5:16 pm
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Re: Premiere 2015.4 (aka 2015.3 10.4) Known Issues

September 18, 2016, 5:18 pm
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Honestly, everything as worked for me EXCEPT brining in a timeline from another project.  I've had no crashes.

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Re: Adobe Premiere Using 99% of Memory and Freezing Computer

September 18, 2016, 5:27 pm
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Jim Simon mentioned this in another thread as a known issue. Has anyone experienced it in OS X or is this windows-only so far?

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Re: Adobe Premiere Using 99% of Memory and Freezing Computer

September 18, 2016, 5:31 pm
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I reverted my installation and the problem has been fixed. Thank you for your reply! I guess this is a weird glitch of the new update. Has Adobe made any mention of them knowing about this issue?

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Lag out of the blue

September 18, 2016, 5:55 pm
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I have been using premiere for like 5 months or so with no issues and amazing performance. Then  few days ago it started giving me  ton of playback lag. There were no other programs open and I  made premiere have high priority in my task manager. It has 11 gigs of ram to eat through so I know that's not the issue. I am  editing HD files at 24 and 30 fps and I don't have any big files in my project. Nothing on my computer changed as far as I know that would cause this issue. My specs: i7 core Nvidia 840 12 gigs ram. I am running everything off my 2tb internal drive. Overheating is not the issue. Please help!it is impossible to edit with this problem.

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Re: Can't load 32gb .mxf file to Premiere pro CC

September 18, 2016, 5:56 pm
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You might download MediaInfo and go to View/Tree and give us a look at the audio/video information

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Re: CS6 Premiere Pro Green Frame in edting

September 18, 2016, 6:02 pm
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Thanks Bill.

 

So I just installed v372.70...Release date of 08/29/2016.

Restarted computer, but still get the same green frames.

 

Any other suggestions?

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