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Re: Adobe Premier Pro CC showing White Screen

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It's November 2018 and this is still a significant issue. I had a 2-3 hour phone call with an adobe engineer several weeks ago - he remoted into my machine and the workaround he discovered was to log in not with my windows profile, but with the administrator profile. Fast forward two months: even that no longer works. The work arounds regarding changing work spaces work until I try to open an individual video file to preview, and the displays freak out, freeze, and return to just a white screen.

 

System information:

Version    10.0.17134 Build 17134

Processor    AMD Ryzen 7 1700X Eight-Core Processor, 3400 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date    American Megatrends Inc. 4012, 4/20/2018

Adapter Type    GeForce GTX 1080 Ti, NVIDIA compatible

Running dual monitors - because editing on one is a nightmare.

 

I'm on a custom built windows 10 machine with a brand new 1080ti, and 32gb of ram. I built this machine with my own personal cash mixed in with approved funds from my employer, and it's not great news to them that the machine they helped build can't function for its intended purpose. Has anyone at Adobe found an actual real solution for this?

 

I've been a paying adobe subcriber for years, and now I'm 3-4 months into barely being able to use the software for which I'm paying. Unacceptable.


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