Hi John,
Thank you for your reply. I've had a read through the pages you linked. The unofficial Premiere troubleshooter does include some good advice, but doesn't apply to many people. What I mean is that step 1 basically tells people to go get education and/or become experienced in IT. Luckly I checked these beforehand. The next steps are sometimes helpful, but at the workplace I am unable to remove securiy software for example.
Regarding the second link, here are some more details:
software: Premiere Pro CC v13.0
no recent updates, other than installing the CC 2019
OS: Windows 10 Pro 2017 on a PC (i7 8700, GTX 1080, 16Gb DDR3 RAM)
Source footage: h264 in mp4 container
no error messages, just not respnding
it is crashing in a variety of situations, from opening a project, like the one on this thread, to freezing when pressing play, or opening a bin, or dragging a file from bin to sequence, or adding an edit to a clip etc (this week it basically crased from every command in Premiere)
It's the same with or without other software open (just chrome and outlook anyway)
I have the same issues with GPU acceleraion CUDA and OpenCL and software only as well
Thank you again for your message and hope the problems with 2019 will be solved soon.
I managed to find an autosave version of the project that opens and continued with that one as I need to finish it asap. After that I will probably advise the IT to downgrade the adobe to 2018 for now.